Legal Notice and Booking Conditions

Date of update: October 12, 2025

The Services of troulanders.eu are provided “AS IS” AND “AS AVAILABLE” and the Company does not guarantee or promise any specific results from the use of the Company’s Services. The Company expressly disclaims any warranty or condition of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. In particular, the Company does not guarantee that your use of the Company’s Services will be uninterrupted, timely, secure, or error-free, or that the information obtained by you on, through, or in connection with the Company’s Services or Third-Party Services (including, but not limited to, through User Content or third-party advertisements) will be accurate and reliable.

The website troulanders.eu (hereinafter the “platform” or the “site”) is a service for marketing unique tourist activities and packages that can be carried out in Spain and Portugal, published and operated by the Wholesale-Retail Travel Agency Troulanda SL with Tax Identification Number B19718592, registered in the Ourense Mercantile Registry Page OR-00019274. Folio electrónico IRUS 100424515248, with registered office at Flores A 5 en Boborás – Ourense (hereinafter the “Company” or “Troulanda”) and registration XG-995 in the Register of Tourism Companies and Activities of the Autonomous Community of Galicia. Troulanda is a registered trademark with the European Intellectual Property Office.

Troulanda offers users of the Platform (hereinafter, the “Users”) an online service that provides Users who wish to search for a unique activity or trip with information about these services and, in some cases, with qualified professional service providers who offer and supervise such activities (hereinafter, the “Partners”).

GENERAL TERMS AND CONDITIONS OF USE

These General Terms and Conditions of Use (hereinafter referred to as the “General Terms and Conditions of Use” or the “GTCU”) define the terms and conditions governing the use of the Service offered by Troulanda.

These GTCU shall only cover the use of the Platform and the booking of activities and trips on the Platform by Users and shall not apply to the performance of such Activities and services by Partners.

Troulanda reserves the right to modify these GTC at any time, without prior notice, it being agreed that such modifications shall not apply to a booking that has already been confirmed by a Partner. Therefore, the GTC are subject to update and modification at any time and should be consulted periodically. They shall apply from the moment of their update to any new use of the Service.

The User acknowledges and accepts that browsing the Site, as well as using the features and services offered by or on the Site, and in particular booking an Activity through the Service, implies the express and prior acceptance of the Terms of Use. If a User does not accept all or part of these Terms of Use, that User will not be authorized to remain on the Site and will not be authorized to use the Service.

 

ARTICLE 1 DEFINITIONS

In this document, terms and expressions identified with a capital letter shall be understood as follows, whether used in the singular or plural.

“Activity”: shall be understood as the activity or service offered for reservation on the Site and, as the case may be, requested by a Customer through the Service.

“Content” shall mean the information, texts, photographs, comments, and all other elements that Users may communicate to Troulanda or enter directly on the Site as part of the Partner evaluation tool.

“Contract”: shall be understood to mean the contract formed between a Partner and a Customer through an order placed on the Site by the Customer for an Activity with a Partner, under the terms described in the article “Reservations and Payment.”

“Customer”: shall be understood to mean a User, with a customer account, who has entered into a Contract with a Partner.

“General Terms and Conditions of Use”: shall be understood to mean this document, amended from time to time in accordance with the provisions of the article “Amendments” herein.

“Participant”: shall be understood to mean natural persons registered to participate in an Activity booked through the Site. Participants may or may not be Customers.

“Partner” means natural or legal persons who use the Site to offer Activities to Users/Customers.

“Platform”: shall be understood as the site accessible via the connection on the troulanders.eu website.

“Site”: shall be understood as the site accessible via the connection on the troulanders.eu website.

“User”: shall be understood as any natural person browsing the Site.

“Agency User” means any natural or legal person registered on the site as a customer and holding a travel agency license in accordance with applicable regulations.

ARTICLE 2 DESCRIPTION OF THE SERVICE

Troulanda offers, through the Platform, an information service and a technical service that links Users, Customers, and Partners. This technical service includes the management of reservations, payments, refunds/cancellations—on behalf of Partners—and the provision of front-line assistance to Users and Customers, as detailed in Article 13 of these General Terms and Conditions of Use.

Through the Platform and the Service, Users can book a tourist activity or travel package.

Consequently, Users must verify whether they wish to independently enter into a contractual relationship and whether they are willing to accept all the consequences thereof.

 

ARTICLE 3 ACCESS TO THE SERVICE AND IDENTIFICATION

Users shall be personally responsible for implementing the IT and telecommunications resources they provide to access the Site and for the knowledge necessary to use the Internet and access and use the Site. Users shall remain responsible for their connection fees and equipment related to Internet access, as well as for their use of the Site and the Service.

Users who wish to book an Activity must enter a series of details for the management of the booking. These details will be managed by Troulanda and transmitted to the activity providers in accordance with current regulations and for the proper execution of the contracted activities.

Users must provide accurate information when registering on the Site.

Users must also update this information in the event of any changes.

In particular, the User shall be responsible for taking the necessary precautions and security measures to protect their password and personal data.

 

ARTICLE 4 RESERVATION AND PAYMENT

4.1 Activity reservation methods

In some cases, Customers may reserve Activities with Partners through the Service.

Reservation process: Activity reservations made by a Customer with a Partner on the Platform will be made through a contact form or through a dedicated reservation gateway. The user will choose the dates and times available on the troulanders.eu website and, once the number of attendees and type of tickets have been selected, the website will request the basic booking details. Once availability has been confirmed, a link will be provided for secure payment via Redsys or Stripe.

In some cases, Customers may book Activities with Partners through the Travel Agency. In this case, the activity will be booked via WhatsApp or email and confirmed by payment through a secure payment link via Stripe or bank transfer.

4.2 Booking summary

Once payment has been made, the Customer will receive a booking summary for the Activity booked. This booking summary will include the main details of the Activity booked (number of people, location, date, time, meeting point, name of the Partner, name of the Activity, etc.).

The Customer acknowledges having been informed and accepts that a reserved Activity may require modifications and/or adaptations by the Partner due to weather conditions or other events beyond its control. The reserved Activity may even be canceled under the terms specified in the “Cancellation” section of this document.

4.3 Payment for booked activities

Payment shall be made in Euros.

Payments made by Customers in certain currencies may be subject to additional transaction fees, which are automatically taken into account in the conversion rate used to display the prices of the Activities. For more information on the currencies concerned, Users and Customers may contact Troulanda at: hello @troulanders.eu

4.4 Modifications – Cancellation or Modification of Activity

Customers may request a modification of their reservation and, in particular, a change in the date scheduled for an Activity if such modification is possible under the general conditions of the Activity.

All requests to modify activities booked and paid for through the website must be made at least 7 days in advance and are subject to availability.

Activities scheduled for private groups or customized activities may only be modified 2 weeks in advance (subject to availability).

If such modification or rescheduling is not possible, the cancellation conditions apply.

4.4.a Cancellation by the customer

Customers and/or participants in activities booked and paid for on troulanders.eu may cancel any reservation at least 30 days in advance. Troulanda reserves the right to charge the Customer 15% of the reservation amount as a management fee in the event of cancellation. These administrative fees may be deducted from the refund amount.

Failure by the customer and/or participant to show up on the day scheduled for the reserved activity will be considered a last-minute cancellation and will not entitle them to a refund.

4.4.b Cancellation by the Partner

The Partner may cancel an Activity if circumstances beyond its control make it impossible or dangerous to carry out the Activity, such as bad weather conditions or injury.

Partners shall inform the customer and/or participant of such situations immediately or as soon as possible.

Where appropriate, the Partner may offer the Customer a change in the date selected for the Activity. If the Customer rejects this offer, the terms and conditions applicable to a cancellation of the Activity by the Partner shall apply, and the Customer may claim a full refund of the price of the Activity, excluding any compensation.

The refund of the sums paid by the Customer for said Activity shall be made without undue delay from the moment the information on the cancellation is received from the Partner.

Such refund shall be made by the Company acting as the Partner’s agent.

ARTICLE 5 SUPPLIER EVALUATION

Troulanda has implemented an evaluation system. To publish a rating or review of a Partner or Activity, each Participant must be of legal age and have booked and actually participated in an Activity with that Partner. Reviews may only be written once the corresponding activity has been completed.

Customers may also enter comments as part of this evaluation. Customer evaluations are the sole responsibility of the customer, and the Company assumes no responsibility in this regard. Customers must comply with applicable regulations and, in particular, comment on and evaluate Activities and Partners objectively and not express defamatory, harmful, or dishonest comments about Activities or Partners.

In addition, reviews must be intelligible, refer exclusively to the Activity being reviewed, and the content of the text may not contain personal information (such as people’s first and last names, phone numbers, addresses), financial information, links to other websites, or any content that could give rise to a conflict of interest. Furthermore, Customers shall refrain from including political, religious, or sexually suggestive elements in their reviews.

Troulanda moderates customer reviews to ensure compliance and reserves the right to publish them on its website and/or forward them to Partners. To this end, each review may be subject to prior moderation. The company reserves the right to contact a user if it is necessary to verify a review.

Users or partners may request the moderation of an online review by writing to: hello @troulanders.eu and explaining the reasons for the request.

The Company reserves the right to remove any comments that do not comply with the above principles. In the event of repeated non-compliance with the above principles, and after applying the procedures applicable to such non-compliance, the Company may suspend or cancel the account of any User who commits such repeated non-compliance.

It is specified that Partners shall have a right of reply, which they must send to the following address: hello @troulanders.eu within a maximum period of three months from the date of publication of the initial review. Troulanda will ensure that the reply complies with this document and with all the points mentioned above before publishing it.

ARTICLE 6 COST OF THE SERVICE

Access to and browsing of the Website is offered free of charge to Users and Customers. In the event of making a reservation for a service or product from a Partner, customers will only be responsible for paying the amounts due under the Contract.

ARTICLE 7 USER OBLIGATIONS AND COMMITMENTS

7.1 Compliance with laws and regulations

Users shall use the Site and the Service while respecting the rights of third parties and with respect for the rights of Partners and the Company. When browsing the Site and using the Service, they must comply with applicable regulations.

In particular, Users shall:

• not use the Site or the Service to receive services that contravene applicable regulations;
• not slander, insult, or denigrate a natural or legal person;
• not create accounts, comments, or reservations with fictitious identities or falsify their own identity;
• not harm third parties by using the Site or the Service and, in particular, not steal the identity of a third party and, more generally, not
• use third-party data;
• not use contact information obtained through the Site or the Service to disseminate unsolicited or unauthorized mail, regardless of the
• form of communication or request;
• not to use contact information obtained through the Site or the Service to spread computer viruses or similar threats;
• not to damage the reputation of Partners or the Company, or the brand image of Troulanda;
• not to disrupt or allow interruptions to the Site;
• not to harm or attempt to harm the services provided by one or more of the Company’s contractors or partners, and in particular the hosting company (web hosting), including, but not limited to, exposing the Site to a virus, creating congestion, flooding the server, or saturating the messaging system with emails;
• not to access or attempt to access data not intended for Users or enter or attempt to enter any part of the server hosting the Site, in a private space of the User, and/or access or attempt to access all or part of the data to which Users are not authorized to access;
• not probe, scan, or test the vulnerability of a system or network, or violate the security or authentication measures of the Site or all or part of a Service, or attempt to illegally access networks and systems connected to the Site;
• not upload to the Site, display, or send by email or any other means, any element containing computer viruses or other codes, files, or computer programs designed to or with the effect of interrupting, destroying, or limiting the functionality of any computer software or hardware or any telecommunications equipment.

7.2 Responsibilities and obligations related to activity reservations

With regard to the reservation and performance of Activities, Customers and Participants must:

• Ensure that they meet the necessary conditions, if any, mentioned in the description of the Activity they wish to carry out (physical condition, permits or licenses, language skills, health insurance covering the activity, etc.) before making a reservation; otherwise, the Partner may deny the Customer or Participant access to the Activity without the right to a refund;
• Ensure the accuracy of the information provided for the reservation of the Activity with the Partner; otherwise, the Partner may deny access to the Activity;
• Strictly comply with the Partner’s instructions and rules before, during, and after the Activity, in particular all rules and instructions that ensure that the Activity takes place in optimal safety conditions for participants, third parties, and the cultural or natural heritage site where it is held;
• Arrive punctually at the location specified in the booking summary. Arriving more than 5 minutes late may result in the cancellation of the booking for that Activity, and it is therefore advisable to arrive at least 10 minutes before the start time.

It is specified that any activity carried out outside or alongside the booked Activity will not be the responsibility of the Partner.

It is specified that any activity carried out outside or alongside the reserved Activity will not be the responsibility of the Partner or the Company.

It is also specified that Troulanda does not have the technical means to verify whether a Customer or Participant has the physical condition, experience, license, certificate, or sufficient level to carry out an Activity.

Therefore, it is expressly specified that Customers and Participants shall book and participate in Activities at their own risk, taking into account their level, physical condition, experience, limitations, and the risks inherent in participation, if any. To this end, neither the Partners nor the Company shall be liable for injuries, accidents, or deaths during the performance of an Activity.

7.3 Guarantees

Users shall hold the Company harmless against any judgment against it resulting, directly or indirectly, from the use of the Site or the Service by the User.

Users shall reimburse the Company for all sums that it may be required to pay in such a situation, whether as a result of a court decision or as part of a settlement.

7.4 Insurance

It should be noted that the Activities offered by Troulanda, unless otherwise stated, do not include personal accident insurance. It is the responsibility of each Participant to ensure that their insurance coverage is sufficient and, if necessary, to take out adequate protection with the insurance company of their choice.

The Company may list “risky” activities on the Site. Customers are reminded that it is strongly recommended that they take out additional personal accident insurance (assistance and repatriation) for this type of activity.

For all other “non-risky” activities, it is not necessary to take out additional insurance, although it is always advisable to travel with insurance.

ARTICLE 8 AGREEMENT ON EVIDENCE

Users hereby expressly agree that all electronic data, regardless of the medium, in particular connection logs, computer files, logins, time stamp data, messages, emails, and others, originating from the Company’s information system and that of its subcontractors and partners, shall be fully enforceable against them.

Users shall not challenge the admissibility, validity, or enforceability of such evidence on the grounds of its dematerialized nature and acknowledge that such evidence shall have probative value for actual transactions.

Therefore, the elements in question shall constitute evidence and, if presented by the Company in litigation or other proceedings, shall be admissible, valid, and enforceable between the parties in the same manner, under the same conditions, and with the same probative force as any document drafted, received, or preserved in writing on paper.

ARTICLE 9 OWNERSHIP

9.1 Rights to the Site and the Service

The Site, the Service, and the data they contain are protected by intellectual property law.

Therefore, unless otherwise indicated, the intellectual property rights to the documents and all data of any kind contained on the Site and in the Service and, in particular, to each of the elements comprising the Site and the Service (images, animated or otherwise; illustrations; photographs; sounds; know-how; architecture; texts; graphic elements; etc.), including computer programs and databases, shall be the exclusive property of the Company and its Partners (hereinafter the “Protected Elements”).

The Company shall not grant any license for all or part of the Protected Elements or any right other than that of viewing the Site and using the Service.

The total or partial reproduction of the Site and/or the Protected Elements is authorized for the sole purpose of information for personal and private use of the Site.

Any reproduction and any use of copies created for other purposes, in any manner and in any form, without the prior written consent of the Company is expressly prohibited.

It is also prohibited to:

• copy, modify, create a derivative work, assemble, decompile (except in cases provided for by law), sell, assign, sublicense, or transfer in any way any rights relating to the Protected Elements;
• modifying all or part of the Protected Elements for the purpose, in particular, of obtaining unauthorized access to the Service or accessing the Site by means other than the User interface provided by the Company for this purpose;
• accessing or using the Protected Elements by circumventing the purpose, principles, or conditions of use of the Site, either directly or indirectly.

Consequently, any reproduction and/or representation, in whole or in part, of the Site, the Service, and/or the Protected Elements, without the prior written consent of the Company, is prohibited and will be prosecuted in the Spanish courts.

9.2 Rights relating to distinctive signs

All trademarks, logos, and other distinctive signs appearing on the Site and in the Service, including domain names, are the exclusive property of the Company and its partners. Troulanda is a registered trademark with the Spanish Patent and Trademark Office, and Troulanders is a registered trademark with the European Intellectual Property Office.

Any use, in any form, of these trademarks and/or logos and/or any other distinctive signs shall be subject to the prior written authorization of the Company or its Partners or other partners holding the corresponding rights.

Users hereby acknowledge the rights of the Company and its partners in relation to these distinctive signs and shall refrain from any use thereof and, in general, from infringing the intellectual property rights of the Company and its partners.

Users hereby acknowledge that any violation of such rights would constitute damage to the Company and/or its Partners and/or its associates, particularly in terms of damage to their image.

9.3 User comments and content

Users transfer to the Company all intellectual property rights over the Content that are necessary and sufficient to enable the Company to publish online and disseminate all or part of the Content on the site.

The rights assigned in this regard shall include, in particular: the rights of reproduction, representation, transmission, translation, distribution, use and, where applicable, modification for all types of media. These rights shall be assigned without financial compensation, worldwide and for the duration of the protection of the Content by intellectual property laws, and shall authorize online publication by any technical means, known or future.

Users guarantee that they hold sufficient property rights over the Content to authorize its online publication and shall be solely responsible for ensuring that the Content complies with current regulations. In this regard, Users shall ensure that the Content published on the site does not infringe the rights of third parties, in particular intellectual property rights.

Users shall hold the Company harmless against any claim or legal action related to the publication of Content on the Platform.

ARTICLE 10 CONSEQUENCES OF NON-COMPLIANCE WITH THE GENERAL TERMS AND CONDITIONS OF USE

The Company reserves the right, in the event of non-compliance by a User with any of the obligations mentioned herein, to suspend or exclude the User from using the Service.

These possibilities shall be understood without prejudice to any possible recourse for liability on the part of the Company against said User.

ARTICLE 11 MODIFICATIONS

11.1 Modifications to the site and/or the service

Users hereby acknowledge that the Company shall be free to develop the Site and/or the Service at any time and at its sole discretion.

11.2 Modifications to the General Terms and Conditions of Use

The Company reserves the right to adapt or modify the General Terms and Conditions of Use at any time. In the event of a substantial modification, Users will be informed by any means at the Company’s discretion, such as by displaying it when connecting to the Site.

Any use of the Service after such modification shall be deemed acceptance of the modifications.

ARTICLE 12 LIABILITY

12.1 Access and operation of the sites and services

The Company shall provide the Service as a diligent professional. The User acknowledges that, despite all the means made available to it by the Company, the Internet and telecommunications networks have technical characteristics that make it impossible to guarantee (i) the proper functioning of the Site and the Services, particularly in terms of uninterrupted access to the Site, the performance of the Site and the Services, such as response times to various requests and actions sent, and (ii) the security of the Site and the Services, particularly in terms of the presence of viruses.

Furthermore, the User is informed and accepts that the operation of the Site and the Service requires the Company to carry out technical checks, particularly in the context of maintenance operations. Therefore, the Site and the Service may be temporarily suspended, particularly in the event of a breakdown, maintenance, repair, or system update.

The Company shall not be liable for any damage that Users may suffer as a result of using the Site or the Service, and in particular for damage resulting from the unavailability of the Site, particularly due to technical problems.

12.2 Scope of the company’s responsibility

The Partners are solely responsible to Customers and Participants for the proper performance of the Activities offered that can be booked on the Site. The Company shall not be held liable in any way for the total or partial breach of an obligation and/or poor performance by a Partner in relation to the performance of an Activity.

Consequently, the Company shall not be liable in the event of total or partial non-compliance or breach of the Partners’ obligations. The Company shall also not be liable for the actions of a Participant during the provision of the Service. Customers and Participants shall not take action against the Company in relation to issues of performance, non-performance, or poor performance of an Activity.

Users shall be personally liable for the acceptance of the General Terms and Conditions of Use by Participants for whose registration in an Activity the User is responsible.

12.3 Limitations of liability

The Company shall only be liable in the event of a breach, proven by a User or Customer, of its contractual obligations in processing the reservation, when this is made on the Website. The Company shall only be liable for damages resulting from breaches directly and exclusively under its responsibility.

In the event of the Company’s liability to a User, the Company shall be liable for direct damages suffered by said User and proven by the latter within the limits, for the duration of the contractual relationship and for all incidents, of a lump sum corresponding to a maximum of 500 euros.

The Company shall not be liable for indirect damages.

This clause shall apply regardless of the legal basis of the claim, even if it is based on negligence, misrepresentation, or breach of contract.

No notice of grievance may be given by one party against the other more than six (6) months after the date on which the facts constituting the grievance were discovered or should have been discovered.

The Company shall not be liable, in general, in the following cases: (i) for an act of a User, Customer, Participant, or Partner, or (ii) for cases of force majeure, or (iii) for acts of third parties and, in particular, for the lack of operation, malfunction, inability to access, or difficulties in using or receiving the Internet, or (iv) consequential or non-consequential damages relating to services other than the Service provided by the Company in accordance with this document, or (v) due to the content, nature or characteristics of the products and/or services provided by a Partner to a Customer.

ARTICLE 13 COMPLAINTS

Troulanda cares about its Customers’ experience and wants to offer a quality booking experience. Therefore, in the event of problems when booking an Activity or during its performance by the Partner, the Customer or Participant may send an email to hello@troulanda.com.

In the event of difficulties with a Partner, Troulanda will contact the Partner to try to resolve the issue on behalf of the customer, as far as possible.

In the event that a customer wishes to obtain a partial or full refund, such refund—if accepted by the Partner—will be processed by Troulanda directly, for and on behalf of the Partner.

Furthermore, although Troulanda takes any problems that its Customers and Participants may have with Partners or with regard to the performance of the Activity very seriously, Troulanda shall not be liable in any way in the event of total or partial breach of an obligation and/or poor performance by a Partner with regard to the performance of an Activity.

In any case, customers may always send a formal complaint to Troulanda by filling out the official Consumer Complaint Form of the Xunta de Galicia, which can be downloaded at this link.

ARTICLE 14 PROTECTION OF PERSONAL DATA

With regard to rights and obligations relating to the use and protection of personal data, Users are invited to consult the Privacy Policy available online on the Site.

The privacy policy forms an integral part of the General Terms and Conditions.

ARTICLE 15 LINKS

The creation of links to the Site, the framing of the Site and, more generally, any use of a component element of the Site shall be subject to the prior written consent of the Company and may be revoked at any time at the Company’s sole discretion.

The Company reserves the right to (i) request the removal of any link to the Site that has not been or is no longer authorized and (ii) seek damages as compensation for any harm caused.

The Site may contain links to other sites or Internet sources. To the extent that the Company cannot control such external sites or sources, the Company shall not be responsible for the availability of such sites and sources, nor for the operation, content, advertisements, products, services, or any other information or data available on or from such external sites or sources.

The establishment of such links shall not imply that the Company sponsors or recommends the linked site in question or that the Company is affiliated with it.

Furthermore, the Company shall not be liable for any damage or loss, actual or alleged, arising from or related to the use of or reliance on the content, goods, or services available on such external sites or sources.

ARTICLE 16 GENERAL PROVISIONS

If one or more of its provisions are declared invalid by a law or regulation, or by a final decision of a competent court, they shall be deemed unwritten; the other provisions of this document shall remain in full force and effect.

The fact that one of the parties has not demanded the application of a particular clause, either permanently or temporarily, shall in no case be considered a waiver of that party’s rights under that clause.

The headings of the sections of this Agreement are for convenience only and have no legal or contractual effect.

ARTICLE 17 APPLICABLE LAW – DISPUTES

These General Terms and Conditions of Use are governed by and must be interpreted in accordance with Spanish law. Any dispute relating to the interpretation, execution, or termination of this document shall be subject to the exclusive jurisdiction of the courts of Vigo.

If you have any questions regarding this Agreement, please contact us at: hola @troulanda.com

I HAVE READ THIS AGREEMENT AND ACCEPT ALL THE PROVISIONS SET FORTH HEREIN AND REFERRED TO ABOVE.

Brand and Ownership

The website troulanders.eu is edited and used by Troulanda SL with tax identification number B19718592. The Troulanders brand is a registered trademark with the EUIPO European Union Intellectual Property Office. Copyright 2025-2035, all rights reserved.

Postal address: Gran Vía 41, 36204 Vigo, Spain

Contact: hello @ troulanders.eu